Development and release of an iOS native app, integrated with the brand CRM, featuring:
/br>/br>
b>Customer profiles span class="long-line">/span>
Thorough sales and returns tracking span class="long-line">/span>
Sizes for customers and family members who are brand clients span class="long-line">/span>
Customer behavior insights span class="long-line">/span>
Annual KPIs for each Sales Associate./b>
Loro Piana My Touch
by Loro Piana
Fostering customer loyalty with a fully integrated Clienteling App
Country:
Italy
Client:
Loro Piana
From 2019 to the present day
Challenge
Empowering Sales Associates with immediate personalized customer insights, enabling exceptional service, bespoke recommendations, and a premium brand experience.
Furthermore, this B2B app enables users to:
/br>/br>
b>Communicate with customers through SMS, chat, phone, email, using templates span class="long-line">/span>
Organize customer lists for campaigns span class="long-line">/span>
Craft wishlists for personalized service span class="long-line">/span>
Discover and share catalog products with customers span class="long-line">/span>
Place orders from different stores or ship directly to customers span class="long-line">/span>
Track boutique net sales and year-over-year comparisons./b>